Profile

Motivated, personable, law enforcement professional with a college degree and a successful 1-year track record of Consolidated Dispatch training.  Talent for quickly mastering technology and demonstrated ability to interact with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile, poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.

Skills Summary

  • Develop In-Service Training
  • Schedule Training
  • Facilitate training sessions
  • Evaluate Training Programs
  • Track Employee Certifications
  • Maintain Training Files

 
  • Develop Training Budget
  • Conduct Performance Reviews
  • Prepare Written Correspondence
  • Prepare Professional Presentations
  • Computer Savvy

 

Professional Certifications

  • National Academy of the USA –
    • 2010-Certification in Emergency Fire Dispatch Quality Assurance
    • 2010-Certification in Emergency Medical Dispatch Quality Assurance
    • 2010-Certification in Emergency Police Dispatch Quality Assurance
    • 2009-Certified Emergency Fire Dispatcher
    • 2009-Certified Emergency Police Dispatcher
    • 2009-Certified Emergency Telecommunicator
    • 2008-Certified Advanced Emergency Medical Dispatch
    • 2008-CPR Certified
  • Association of Public-Safety Communications Officials (APCO Institute)
    • 2010-Communications Training Officer -4th Instructor
    • 2007-Communications Center Supervisor – 3rd
  • State of South Carolina-Department of Public Safety- Criminal Justice Academy
    • 1999-911 Telecommunications Specialist
    • 1999-NCIC 40 Hour Certification
  • Federal Bureau of Investigation
    • 2006-40 Hours Instructor Development
  • College of Charleston
    • 2003-Charleston County Supervisory Training
  • Federal Emergency Management Agency (FEMA)
    • 2006-IS-00100 Introduction to Incident Command System
    • 2006-IS-00200 Single Resources ad Initial Action Incidents
    • 2006-IS-00800 National Response Plan, an Introduction
    • 2005-IS-700 NIMS an Introduction

 

Professional Responsibilities

January 2, 2013-Present
Charleston County Consolidated 9-1-1 Center
Terminal Agency Coordinator

Responsibilities Include: Teaching and certifying new employees on how to use the FBI’s  National Crime Information Center system, train them on any updates and ensure that all employees are re-certified bi-annually. Maintain Datamaxx, the system which is used to access NCIC, etc.

January 2, 2009-January 2013
Charleston County Consolidated 9-1-1 Center
Training Supervisor

Responsibilities include:  (1) Setting up classes through the National Academies of Emergency Dispatch to certify agency employees and outside agency employees in the following disciplines: Emergency Telecommunications, Medical, Fire and Police dispatch.  (2) Instruct the Academy’s ETC course; prepare new hires for 9-1-1 dispatching through orientation and classroom instruction.  (3) Develop and implement in-service courses that provide continuing dispatch education credits for dispatchers to maintain their certifications.  (4) Identify and train dispatchers who want to become certified communications trainers.  (5) Make updates to the department’s training and orientation manuals, read Daily Observation Reports on new hires and meet weekly with them and their trainers.

June 6, 2006-January 1, 2009
Charleston County Sheriff’s Office
Emergency Services Training Supervisor

Responsibilities include:  (1) Training new hires to become well-trained emergency services dispatchers.  (2) Maintain employees training files. (3) Complete quality assurance on telephone calls and radio transmissions, (4) Update the training manual. (5) Set up training courses for employees. (6) Work a radio or telephone position when necessary. In 2005, I acquired the APCO Certified Training Communications Officer designation.  In 2007, I acquired APCO’s Certified Communications Supervisor and CTO Instructor Certifications, and, the FBI Certified Instructor – authorized instructor of NCIC.

March 26, 1999-June 1, 2006
Charleston County Sheriff’s Office
9-1-1 Emergency Services Dispatcher

Responsibilities included:  (1) Answering citizen’s calls for emergency services. (2) Dispatched police officers to calls for service. (3) Operated the NCIC computer system. In  2003, I began training new emergency services dispatchers. I served as the Senior Shift Supervisor in the absence of the shift supervisor, and, assisted in completing Quality Assurance on calls for service and radio transmissons.

 

Education

MORRIS COLLEGE – Sumter, SC: Bachelor of Arts in English, 1989
BAPTIST HILL HIGH SCHOOL – Hollywood, SC: Diploma, 1985
ERSKINE Theological seminary-Due West, SC: August 2009-Present